Premier Sports – Terms & Conditions

1. General

1.1 General information about Premier Sports

Premier Sports is a personalised Over-the-top (OTT) service based streaming service that offers access to audiovisual content through subscription, individual purchases, or rental (“Premier Sports”). One of our obligations under these Terms and thus one of the core features embedded within the service is the way Premier Sports is tailored, personalised, and presented to you based on your viewing preferences.

Premier Sports is available through certain internet-connected Smart TVs, mobile phones, and other devices that support our applications (collectively referred to as the “App”) as well as through our web-based app at premiersports.com/ca/ (the “Website”). Devices that enable access to Premier Sports are listed at premiersports.com/devices.

Premier Sports is provided by Premier Media Broadcasting Limited, incorporated in the Republic of Ireland, registered office at Broadcasting House, 3a Prince’s Street South, Dublin 2, D02 A520, Republic of Ireland, with company number 620991 and VAT number 3529343KH (referred to herein as “the Company,” “we,” “us,” or “our”).

1.2 These Terms & Conditions

These Terms & Conditions (the “Terms”) constitute an agreement between you, the Premier Sports account holder and person responsible for paying our fees (“you” or “your”) and the Company. These Terms govern your use of Premier Sports and apply in whole or in part for as long as you have a Premier Sports user account.

Premier Sports may be offered by third parties, e.g. in conjunction with the provision of their own products and services. These third parties may have additional separate terms and conditions that you must accept in order to access Premier Sports through such third party. We only use your personal information in accordance with our privacy notice, available at premiersports.com/ca/content/privacy.

2. Access to Premier Sports and our content

2.1 Requirements for creating a Premier Sports user account

To create an account and access Premier Sports, you must:

  • have reached the age of 18;
  • provide us with a valid e-mail address (the e-mail address will be your login username);
  • be a permanent resident in Canada (your location may be verified at the time of registration);
  • be a natural person (i.e. not a company or other business entity);
  • register your payment details; and
  • accept and agree to be bound by these Terms.

You agree that any user information provided by you to us is true and correct and that you will update your user information as necessary so that it remains accurate at all times.

2.2 Username and Password

You are responsible for all activity that occurs on your Premier Sports account. Your account is personal and should not be shared with anyone outside your household. Any person outside of your household who uses the account will be considered an unauthorised user. If you suspect that an unauthorised user has access to, or is using, your account, you must immediately notify us, change your password, and log out of all registered devices. If we have reason to believe your account has been misused, we may suspend your access to Premier Sports immediately.

2.3 Subscription plans and One-Time Purchases

The fees payable for a Premier Sports subscription are referred to as the “Subscription Fee”. Each period that you subscribe to Premier Sports by paying the Subscription Fee is a “Subscription Period”. Your Subscription Period will automatically renew unless you cancel at least thirty (30) days prior to your next billing date. By subscribing, you expressly authorize Premier Sports to charge your designated payment method on a recurring basis without further authorization from you, until you provide notice of cancellation.

When you have a user account, you may access the content on Premier Sports via:

  1. Monthly Subscriptions: Paying the monthly Subscription Fee in advance to access one of our packages.
  2. Fixed-Term Subscription: Subscribing to a package for a predetermined term (e.g., 6 or 12 months). This represents a minimum period during which you are bound to your subscription. Upon expiry of each fixed term, your subscription will automatically renew for another fixed term unless you cancel before the expiry date.
  3. One-Time Payments: Paying separately for specific content (such as a one-off purchase, a 48-hour rental, or a live event). If you purchase a piece of content (e.g., a movie), you will have continued access to it for as long as we hold the distribution rights from our licensors. If we can no longer provide access due to expiry of such rights, you may be entitled to a proportionate compensation or refund.

For current information on prices and subscription plans offered in Canada, please see the Website. Information about your current subscription plan is also available on the “My Account” page of the Website.

2.4 Technical requirements and Updates

To access Premier Sports, you must have an internet-connected device compatible with our technical requirements. A list of compatible devices and platforms is available on the Website. Meeting these requirements does not guarantee error-free access at all times, as viewing quality may vary depending on factors like location, internet connection, and bandwidth. We reserve the right to modify system requirements, compatible devices, and platforms (e.g., for security reasons), which may result in certain hardware or software no longer being compatible with Premier Sports.

We have a legal obligation to ensure Premier Sports conforms to these Terms. Accordingly, we may update the App or the Website for security or technical reasons. It is your responsibility to install such updates promptly, including any updates to your device’s operating system, if required. We cannot guarantee that each updated version of the App will function on every device.

2.5 Limitations on concurrent streams, registered devices, and Offline Mode

Your Premier Sports account will only allow one (1) active login at a time. Logging in on a second device will automatically log out the other device.

2.6 Unlawful use of Premier Sports

All content forming part of Premier Sports (including videos, logos, artwork, and underlying software) is protected by Canadian and international copyright law. Premier Sports reserves the right to monitor access patterns, device usage, and login activity to detect and prevent unauthorized use of the service. You must not, and must not enable others to:

  • Copy, record, store, capture, re-host, or redistribute any content from Premier Sports except as permitted by the applicable copyright law, which provides limited exceptions (e.g. fair dealing) that must not conflict with our normal exploitation of the content or unreasonably prejudice our legitimate interests.
  • Show or exhibit any part of Premier Sports in public (such as in bars, clubs, offices, restaurants, or other commercial premises), even if no entrance fee is charged, or otherwise use Premier Sports in a way that directly or indirectly generates commercial gain.
  • Bypass or circumvent any security measures implemented to protect Premier Sports, including reverse engineering, decompiling, modifying, or otherwise tampering with the underlying software, the Website, or the App, or any associated hardware.

3. Payment, fees, and trial offers

3.1 Billing

To watch content on Premier Sports, you must provide a valid payment method. Unless you cancel your subscription before the next billing date (with at least thirty (30) days’ notice), we will charge the Subscription Fee for the next Subscription Period. If payment fails, we may continue to try to collect payment and suspend or terminate your access until successful. If you signed up via a third party and are billed by them, their payment terms will apply.

3.2 Fees and changes to your subscription plan

Subscription Fees and other charges are outlined on the Website. One-Time Payments are charged separately from the Subscription Fee. The prices shown do not include any data charges that your internet or telecom provider may impose, nor do they include any transaction fees your bank or credit card provider may charge.

We may change our Subscription Fees and other charges (“Fee Change”) from time to time. We will notify you via email and/or your Premier Sports account with at least thirty (30) days’ notice before the Fee Change becomes effective, except where a shorter notice is permitted by law. If you do not accept a Fee Change, you may cancel your subscription without penalty.

3.3 Discounted Offers

We may offer discounted subscriptions to new customers for a limited time (“Discounted Offer”). Such offers typically convert to a standard monthly subscription upon expiry unless you cancel with thirty (30) days’ notice.

4. Errors in the service

If you experience errors with Premier Sports not caused by you or an unauthorised user, you may be entitled to remedies under consumer protection laws. Premier Sports availability may be impacted by events or issues beyond our control, such as internet outages or ISP problems, for which we are not responsible.

5. Cancellation and Distance Sales Rights

5.1 Statutory Rights: In accordance with applicable provincial consumer protection legislation (such as the Ontario Consumer Protection Act or the Quebec Consumer Protection Act), you may have limited rights to cancel this agreement if we fail to provide you with a written copy of the contract or omit mandatory information required by law.

5.2 Final Sale: Except as expressly set out in these Terms or required by provincial law, all subscriptions and One-Time Payments are final. No refunds or credits will be provided for partially used Subscription Periods once the streaming of content has commenced.

5.3 Exercise of Rights: To exercise any legal right of cancellation, you must contact our Customer Service (Section 10) providing your account details and the reason for cancellation.

6. Termination

You may terminate your subscription at any time via the “My Account” page on the Website. Your termination will take effect at the end of the Subscription Period in which you cancel (for Fixed-Term Subscriptions, at the end of the fixed term). Unless otherwise required by law, you are not entitled to a refund for any remainder of a current Subscription Period that you do not use.

7. Changes in Premier Sports and to these terms

We constantly work to improve Premier Sports, so the quantity, quality, or features of available content may change. If we make a change that negatively affects your use of Premier Sports or constitutes a Fee Change, we will notify you at least thirty (30) days in advance by email. You may terminate your subscription without penalty if a change has a non-negligible negative effect on you.

8. Additional legal terms

8.1 Dispute resolution and Applicable Law

These Terms are governed by the laws of Canada and, where applicable, the laws of the province or territory in which you reside. You can bring legal proceedings in the courts of the province or territory where you reside in Canada. You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.

8.2 Language of Contract

The parties have expressly requested that these Terms and all auxiliary documents be drafted in English. Les parties ont expressément exigé que ces Termes et tous les documents auxiliaires soient rédigés en anglais.

9. Contact information

If you have any questions or need assistance, please visit our Customer Service help at premiersports.com/ca/ or contact us at canadasupport@premiersports.com.

10. Contact Us

To subscribe: Visit premiersports.com/ca/.