Frequently Asked Questions

For all new customers, please go to Subscribe Now and set up account following the on screen instructions. To set up an account and subscribe to Premier Sports shouldn’t take more than a few minutes. Please note the email address you used to create your account as this will be your login name going forward. You will be able to manage your account from there onwards, reducing your need to call and speak to an agent.

The Premier Sports Pack (Premier Sports 1 & 2, LaLiga TV and BoxNation) costs from only £10.75 per month. 

You have 3 options to choose from.

- £12.99 per month on minimum 6 month term

- £14.99 per month with (minimum 1 month term)

- £129 upfront annual subscription ( avg £10.75 per month / auto-renew)

 

You can also subscribe only for LaLiga TV 

- £7.99 per month with (minimum 1 month term)

- £5.75 per month with minimum 12 month term paid in one payment of £69.   

 

- Every game from the United Rugby Championship in the 2021-2022 season 

- The biggest games from the Scottish Cup and Premier Sports Cup

- Every game from LaLiga plus the best daily studio shows on LaLiga TV (included as part of your subsription)

- 500 games from the NHL (15 games a week)

- 27 live games from the Premier Sports Elite League each season

- Free access to the BoxNation channel (Sky/Premier Player customers)

- All 38 races from the NASCAR Monster Energy Series 

- Biggest matches from the MLS

- 70 GAA games from the All-Ireland, Allianz League and Club Championships

- Weekly BRISCA F1 highlights

- Premier Sports Sky Customers in Northern Ireland also get access to Eir Sport 1

The channel is currently only available in the United Kingdom including Northern Ireland and the Republic of Ireland. 

On Sky - Premier 1 Ch:412, Premier 2 Ch:421, LaLiga TV Ch:427, BoxNation Ch:429

On Virgin TV, Premier 1 Ch:552, Premier 2 Ch:552, LaLiga TV Ch:554, BoxNation Ch:546

All channels are available online through the Premier Player for Sky platform Premier Sports customers and via Virgin Anywhere online for Virgin TV customers. 

Customers in Northern Ireland can get access to Premier Sports 1, Premier Sports 2 by subscribing to Premier Sports for £11.99 per month via Sky or the Premier Player online.

For monthly subscribers through SKY the minimum subscription period is 1 month.

You will continue to subscribe at your monthly price on a rolling basis unless you decide to cancel by providing at least 5 working days’ notice for card payments or 15 working days for direct debit, before your next payment date.

For annual subscribers please note the minimum term is for 12 months and the subscription is automatically renewed unless cancellation by phone is received at least 15 working days before the date of renewal.

Virgin Media and Premier Player customers are on auto renewing 1 month contracts. Please contact them directly if you wish to cancel.

Where can I get information on Premier Sports fixtures and content?

This website hosts all forthcoming events on a timeline schedule which normally shows 2 weeks in advance or you can look under a particular sport on the top tabs. The Sky electronic programme guide can be accessed using your remote control and is also available online.

Alternatively click on your sport to access all live and 1st aired content. For events more than 2 weeks away and breaking channel development, please check out our Facebook and Twitter social media pages.

Premier Sports offer the Premier Player for those without SKY or Virgin in their homes the chance to view their favourite sports.

Now you can see 24/7 coverage of the Premier Sports channels including all our LaLiga, Scottish Cup Football, URC,, TOP14, NHL and NASCAR action.

This includes a 7 day Catch-Up service allowing you to watch any live or delayed event from the previous week.

The service is available in HD and is viewable on all major devices from iOS (Apple) to Android and PC’s.

If you are a current Premier Sports SKY subscriber then this service is available free as part of your current TV subscription.

If you are interested in the Player please visit www.premierplayer.tv for more information.

Certain programs we licence are only available to view on Premier Sports in the Republic of Ireland and or Northern Ireland. 

These are 3pm Premier League matches.

This means that in the UK viewers on Virgin and SKY will recieve the message "Program Unavailable", "Coverage resumes at x time).

These blocks do not affect any Premier Sports live programming. 

In line with the UK Television 3pm Broadcast Blackout Rule that has been in place for some 60 years, the FA, Premier League and Football League do not permit matches to be broadcast live between 2:00pm & 5:15pm on a Saturday within the United Kingdom. This rule also applies to any channel wishing to televise or broadcast matches from overseas leagues in the United Kingdom (meaning these are also affected by the UK blackout, i.e Serie A, LaLiga and others) See further information here.

 

Premier Sports ROI is available on exclusive to Sky Ireland. 

Sky Customers
It is part of their 'Sports Extra' pack which also contains BT Sport channels.

As a Sky Sports customer you can add it for €10 a month for first 6 months

€20 a month after 6 months

For non Sky customers who do not have Sky Sports, it is €17 a month, then €34 after 6 months

Domestic Subscriber
Visit  https://www.sky.com/ireland/tv/sports/ 

Call: 0818 762 917 

08:00 — 21:00 Monday — Saturday / 08:00 — 18:00 Sunday 

Commercial Subscriber
Visit https://skyforbusiness.sky.com/sb/portal/business/roi/for_business 

Call 0818 719 883 

08:30 — 21:00 Monday to Friday / 08:30 — 19:00 Saturday/Sunday

For more information on receiving Premier Sports in Ireland as well as pricing information, please visit www.sky.ie/SportsExtra 

We're really sorry to hear about your loss. We know this is not an easy task and can be a difficult time, so we want to make this as easy as possible for you. You can call us direct on 0871 663 9000 or email support@premiersports.com and we will take care of everything. To make the process as easy and quick as possible, if you could have the following information to hand when you call it would be great.

• The name of the account holder
• The services the account holder has e.g. Premier on Sky or Premier Player (if Sky please include the 9 digit viewing card number)
• The action you want Premier to take, for example: changing the name of the account holder or closing the account

We may need to ask further follow up questions, but will endeavour to sort this out for you as quickly as possible.

If you are returning to Premier Sports and have signed up using our new account management tool, all you need to do is sign in with the email address registered to your account and select what type of subscription you would like.

If you have never created an account in this way before, please follow the subscription instructions on screen, it takes no more than 3 -4 min to create an account and subscribe to our service.

Please visit Manage my Account to reset your login details here. If you know your email address you can get a password reset sent from here.

If you do not know the email address you signed up with or did not previously provide one when you originally subscribed, you will need to email support@premiersports.com to verify your name, address and Sky viewing Card number you have active with us.

Once that has been confirmed we will be able to update your account with your email which will allow you to login and access your account.

At the login page, click the “Forgot Password” link, enter in your email address and follow the instructions on the email that was sent to you.

Please ensure you check your “junk/spam” folder as sometimes this type of mail may get marked as such.

Please note, if we do not have your email address on file a password reset email will not be sent by our system, you will need to email support@premiersports.com to verify your name, address and Sky viewing Card number you have active with us. Once that has been confirmed we will be able to update your account with your email which will allow you to login and access your account.

Make sure you enter the same e-mail address that Premier Sports hold on file for you. (remember you may have given it to us several years ago)

If you want to change to a newer email address you can update your details once you login. If you don’t have access to your old email address and wish to supply us with a new one please send your name, address and sky viewing card number to skyloginhelp@premiersports.com with the change of email you want us to make.

Check your spam/junk folders in case the password reset email has been delivered there by your inbox settings.

Note that certain domains may not deliver our password reset email to your inbox (i.e this can sometimes happen with certain Hotmail or Live email addresses) You may need to supply us with an alternate email address: Send a mail to skyloginhelp@premiersports.com with your name, address and sky viewing card number and an alternate email address that we can use for you.

This means either the Login email address or password has been entered incorrectly.

Please check your caps-lock and also ensure you are using the same email address that you provided to Premier Sports.

If at any point you wish to change your payment type, all you need to do is Login to your “My Account” portal (link here) and update your payment details from there.

The channel is normally activated within 20 minutes but can take up to 4 hours during peak times.

We therefore recommend you subscribe as early as possible before an event you want to watch to make sure you don't miss a minute of it.

To ensure there is no delay when sending your signals please ensure...

• Your viewing card is inserted into your digital box
• You avoid using interactive services
• You do not remove the viewing card after signal has been sent

Signals normally take 20 minutes but can take up to 4 hours at peak times. Please ensure your viewing card is fully inserted into your digital box and your viewing will be with you as soon as possible.

Try rebooting your box and checking your cable connections - Switch off your Sky box and TV at the mains.

 

Next check that all the wires are firmly inserted into your Sky box and television.

 

After three minutes, switch your Sky box and TV back on. If you are still experiencing this issue please contact your satellite provider.

Multi-room is only available when ordering by phone. There is no charge for multi-room.

Cancelling your Premier Sports account has never been easier, we're sorry to see you go, we understand and want to make the process as hassle free as possible.

If you wish to cancel Premier Sports on the Sky platform you can do so by logging into your account here, click on “My Subscriptions”, select the Cancel Subscription link at the bottom and follow the instructions. If you have any issues logging in please feel free to email us at support@premiersports.com. 

For the Premier Player, please visit here to login via the “My Account” section and follow the instructions. If you have any issues logging in please feel free to email us at playersupport@premiersports.com.

For Virgin customers please contact Virgin directly.

If you want to keep Premier Sports on the Sky Platform you can do so by logging into your account here, click on “My Subscription”, select the “STOP CANCELLATION” link at the bottom and a confirmation message will appear. If you have any issues logging in please feel free to email us at support@premiersports.com

Opening hours are 9.30am-6pm Monday to Saturday.

On Sundays we are closed unless a major event is taking place.  

You can subscribe online at anytime.

Calls will cost 13 pence per minute plus your telephone company's access charge.

If you wish to contact customer services we provide a local rate number. Please see contact us for details.

You can also contact our support team via email at support@premiersports.com

Remember you can subscribe online and manage your account here

The number to subscribe is 0871 663 9000.  You can also contact our support team via email at support@premiersports.com
Calls will cost 13 pence per minute plus your telephone company's access charge.

If you wish to contact customer services please call 0333 003 3773. This is a local rate number.
You can also contact our support team via email at support@premiersports.com

Only Sky are able to control record lengths of programs when the sport is live. Please do one of the following to avoid missing the end of live games you record.

Record the program that follows to make sure you don’t miss the end.

Add the max 10 minutes to the record length of every program in Sky+ settings (this is not going to guarantee you will see the end but will help)

Record the repeat which normally airs within 12 hours as this always fits into the time slot.

Complete a manual record by following the actions below:

Rather than record a specific programme, you can set the Planner to record a particular channel for a defined period. This can be useful for recording parts of very long broadcasts or when it's likely that a broadcast will overrun for a long period. Here's how to add a manual record to the Planner:

1. Press services on your Sky remote to highlight the Options menu.
2. Press select and you'll see the Sky+ Setup menu highlighted.
3. Press the left/right arrows to highlight Man Rec.
4. Press select to highlight the Channel Number and Channel Name items.
5. Type in the desired channel number, or press the left/right arrow buttons to cycle through the available channels.
6. Press the down arrow button to highlight Day.
7. Press the left/right arrow buttons to select the day of recording. The default option is Today. You may select to record up to six days in advance.
8. Press the down arrow button to highlight Start Time.
9. Press the number buttons to enter the start time.
10. Press the left/right arrow buttons to switch between AM and PM.
11. Press the down arrow button to highlight End Time.
12. Press the number buttons to enter the end time.
13. Press the left/right arrow buttons to switch between AM and PM.
14. Press the down arrow button to highlight Frequency.
15. Press the left/right arrow buttons to select the frequency of the recording. The default option is Once, which is for one-off recordings.
16. Press the yellow button to add the manual recording to the Planner.

When looking at the manual recording in the Planner, you will see the recording titled with the date and time. When trying to watch a manual recording in the Planner, you will be asked to enter your Sky TV PIN. This applies to all manual recordings, whatever their content.

Subscribers to Premier Sports on the Sky platform also get free access to the Premier Player where you can catch up on all live programming via VOD.

Yes, you don't need your phone line to be connected to subscribe. But you STILL need to put your phone number (the one Sky has listed for you) into the subscription form.

You do not need to subscribe to any SKY TV package or channels to receive Premier Sports, however the channel will only work with a SKY decoder box and a dish. We can provide a viewing card just for our channel if you use your SKY box for free-to-air purposes only. Please note other non SKY systems do not work with our channel and you will not be able to record using SKY+ unless you have a SKY Entertainment (Basic) subscription.

Currently Premier Sports is not available on Sky Glass as it is a closed platform, only carrying Sky channels or channels Sky sell directly. Sky Glass does not support Airplay so you are unable to cast our Player to it either. We would recommend you subscribe to Premier Player until such times Sky begin to accept third party channels on Sky Glass. 

If you are looking for information about the Premier Online Player or wish to subscribe to the service please visit www.premierplayer.tv

For common FAQ's with the player please check here first. https://www.premierplayer.tv/faq

We are unable to provide phone support for the Premier Player but if you are having technical issues then please contact us here: playersupport@premiersports.com 

We have an iOS and Android app available available for the Premier Player.

We would request you create your account and sign in details on the Player website first before downloading the App from the Apple and Google play store.

More information is available here  www.premierplayer.tv

The promo codes and trial offers are only available to new customers and eligibility is determined by Premier Sports at its sole discretion. We reserve the right to revoke the free trial/offers and put your account on hold in the event that we determine that you are not eligible. Please note monthly/annual offers renew at full price. 

Please note all offer codes advertised are to be entered in as seen, in all CAPS.

We use information such as device ID, Sky viewing card number, method of payment and account email address to determine eligibility.

We regret that we are unable to apply offers for our channel via Virgin Media. Virgin Media customers should contact their operator for pricing Check our Facebook and Twitter page for the latest offers.

During sports event promotions, fixtures are subject to change and may be LIVE on our sister channel, FreeSports or delayed coverage. We reserve the right to change/end promo offers at any time.

Please call 0871 222 8484 to speak with our commercial customer service team. We offer annual and monthly pricing.

We have a great selection of sports for your bar at very competetive rates including LaLigaTV, Scottish Cup Football, United Rugby Championship and GAA.

BoxNation is now part of the Premier Sports pack on Sky and the Premier Player. To set up an account and subscribe to Premier Sports shouldn’t take more than a few minutes. Please note the email address you used to create your account as this will be your login name going forward. You will be able to manage your account from there onwards, reducing your need to call and speak to an agent.

New customers will receive BoxNation as well as Premier Sports 1, 2 and LaLigaTV.

BT Sport (ch. 415) customers will continue to receive BoxNation but will not automatically get access to Premier Sports channels. 

BoxNation customers via Virgin/ (ch.546) / TalkTalk (ch. 415) and the BoxNation streaming service will continue to receive the channel as normal. Customers will not automatically get access to Premier Sports channels.

For current Watch BoxNation Online customers you can visit that service here.

All customers can now access and manage their accounts via the Premier Sports account management section via https://subscribe.premiersports.com/login

Customers username will be the same as for BoxNation which was the email address you originally signed up on.

If you need to reset your password, please visit https://subscribe.premiersports.com/login/forgot-password

Customers in the Republic of Ireland will be able to avail of the channel in May as a standalone channel only.

If you require any assistance with your BoxNation account on Sky please email boxnation@premiersports.com

If you are unable to view the channels, please email boxnation@premiersports.com, include your name, viewing card number and an agent will respond shortly.