FAQ's
How to I sign up?
For all new customers, please create an account and follow the on screen instructions. To set up an account and subscribe to Premier Sports shouldn’t take more than a few minutes. Please note the email address you used to create your account as this will be your login name going forward. You will be able to manage your account from there onwards, reducing your need to call and speak to an agent.
What if I am a returning customer, how do I login in?
If you are returning to Premier Sports and have signed up using our new account management tool, all you need to do is sign in with the email address registered to your account and select what type of subscription you would like.
If you have never created an account in this way before, please follow the subscription instructions on screen, it takes no more than 3 -4 min to create and account and subscribe to our service.
What if I am signed up but don’t know my login details?
You can contact a member of our customer service team on 0333 003 3773, they will need to verify your name, address and Sky viewing Card number you have active with us. Once that has been confirmed we will be able to advise you on how to login.
I don’t know my password, what should I do?
At the login page, click the “Forgot Password” link, enter in your email address and follow the instructions on the email that was sent to you. Please ensure you check your “junk/spam” folder as sometimes this type of mail may get marked as such.
Please note, if we do not have your email address on file a password reset email will not be sent by our system, and you will need to contact an agent in order to register your email on your account. The agent will need to verify your account so please have your viewing card to hand and ensure the account holder contacts our team.
I want to update my payment details?
If at any point you wish to change your payment type, all you need to do is Login to your “My Account” portal (link here) and update your payment details from there.
How long will it take for me to watch the channel after I have subscribed?
The channel is normally activated within 20 minutes but can take up to 4 hours during peak times. We therefore recommend you subscribe as early as possible before an event you want to watch to make sure you don't miss a minute of it. To ensure there is no delay when sending your signals please ensure...
- Your viewing card is inserted into your digital box
- You avoid using interactive services
- You do not remove the viewing card after signal has been sent
No Signal after Subscription?
Signals normally take 20 minutes but can take up to 4 hours at peak times. Please ensure your viewing card is fully inserted into your digital box and your viewing will be with you as soon as possible.
What do I do if the following message appears: No satellite signal being received
Try rebooting your box and checking your cable connections - Switch off your Sky box and TV at the mains. Next check that all the wires are firmly inserted into your Sky box and television. After three minutes, switch your Sky box and TV back on. If you are still experiencing this issue please contact your satellite provider.
My phone line isn't connected to my Sky box. Can I still subscribe?
Yes, you don't need your phone line to be connected to subscribe. But you STILL need to put your phone number (the one Sky has listed for you) into the subscription form.
Help with the Premier Player
If you are looking for information about the Premier Online Player or wish to subscribe to the service please visit www.premierplayer.tv
For common FAQ's with the player please check here first. https://www.premierplayer.tv/faq
We are unable to provide phone support for the Premier Player but if you are having technical issues then please contact us here: playersupport@premiersports.com
How much does Premier Sports cost for residential customers in the UK?
Sky Customers
Via the Sky platform the cost is £11.99 per month for new customers. You will get access to Premier Sports 1 and Premier Sports 2.
You will continue to subscribe at your monthly price on a rolling basis unless you decide to cancel by providing at least 5 working days notice for card payments or 15 working days for direct debit, before your next payment date.
A great value is our upfront annual option currently priced at £120 (only £10 p/m). This will auto-renew every 12 months.
You don't have to be a Sky HD customer to get Premier HD. You only need to have a Sky HD box.
The easiest and quickest way to subscribe is on our secure website where you can pay by credit card or set up a direct debit.
You can also call 0871 663 9000 and speak with an operator to order Premier Sports. Multi-room subscriptions can only be setup over the phone.
Calls will cost 13 pence per minute plus your telephone company's access charge.
Premier Sports run offers from time to time. Annual offers will auto-renew at the usual annual price and monthly offers will auto-renew at £11.99.
Virgin Customers
Premier Sports is currently £9.99 for Virgin Media customers.
Premier Player Customers
The Premier Player costs from £11.99 per month on a rolling contract and you will get access to Premier Sports 1 and Premier Sports 2. An annual pass for the Premier Player costs £99.
Please note if you are a Premier Sports Sky platform customer you can access the player for free www.premierplayer.tv.
How can I get Premier Sports in Ireland?
Premier Sports ROI is available on Sky and eir vision.
Sky Customers
It is part of their 'Sports Extra' pack which also contains BT Sport channels.
As a Sky Sports customer you can add it for €10 a month for first 6 months
€20 a month after 6 months
For non Sky customers who do not have Sky Sports, it is €17 a month, then €34 after 6 months
Domestic Subscriber
Visit https://www.sky.com/ireland/tv/sports/
Call: 0818 762 917
08:00 — 21:00 Monday — Saturday / 08:00 — 18:00 Sunday
Commercial Subscriber
Visit https://skyforbusiness.sky.com/sb/portal/business/roi/for_business
Call 0818 719 883
08:30 — 21:00 Monday to Friday / 08:30 — 19:00 Saturday/Sunday
For more information on receiving Premier Sports in Ireland as well as pricing information, please visit www.sky.ie/SportsExtra
eir Vision Customers
Customer can sign up to an add on with BT Sport for €9.99 per month for the first 6 months if you have a Sky Sports add-on with eir
For eir customers who do not have a Sky Sports add-on the price is €14.99 per month for 6 months (€33.99 thereafter). For further information, please visit https://www.eir.ie/tv/channels/
What do I get?
- All 152 Games from PRO14 in the 2019-2020 season
- The biggest games from the Scottish Cup and League Cup
- LaLigaTV
- Up to 6 games per round from the Italian Serie A
- Biggest matches from the MLS, Dutch Eredivisie & Chinese Super League
- 500 games from the NHL (15 per week)
- NHL On The Fly round-up show every day
- All 38 races from the NASCAR Monster Energy Series
- 70 GAA games from the All-Ireland, Allianz League and Club Championships
- Weekly BRISCA F1 highlights
- Premier Sports Sky Customers in Northern Ireland also get access to Eir Sport 1
Where can I view the channels?
The channel is currently only available in the United Kingdom including Northern Ireland and the Republic of Ireland.
On Sky, We broadcast Premier 1 on 412 in HD & Premier 2 as channel 429
On Virgin TV, Premier 1 is available on channel 551 & Premier 2 552
We also offer you both channels online through the Premier Player.
Accessing Premier Sports in Northern Ireland
Customers in Northern Ireland can get access to Premier Sports 1, Premier Sports 2 by subscribing to Premier Sports for £11.99 per month via Sky or the Premier Player online.
How much does Premier Sports cost for commercial customers?
Please call 0871 222 8484 to speak with our commercial customer service team. We offer annual and monthly pricing.
We have a great selection of sports for your bar at very competetive rates including Serie A, Scottish Football, GAA and European Football qualifiers.
Do I need to subscribe to other SKY channels to view your channel?
You do not need to subscribe to any SKY TV package or channels to receive Premier Sports, however the channel will only work with a SKY decoder box and a dish. We can provide a viewing card just for our channel if you use your SKY box for free-to-air purposes only. Please note other non SKY systems do not work with our channel and you will not be able to record using SKY+ unless you have a SKY Entertainment (Basic) subscription.
Can I get Premier Sports in another room?
Multi-room is only available when ordering by phone.
The cost is £1 per month per box.
What is the minimum length of contract?
For monthly subscribers through SKY the minimum subscription period is 1 month.
You will continue to subscribe at your monthly price on a rolling basis unless you decide to cancel by providing at least 5 working days’ notice for card payments or 15 working days for direct debit, before your next payment date.
For annual subscribers please note the minimum term is for 12 months and the subscription is automatically renewed unless cancellation by phone is received at least 15 working days before the date of renewal.
Virgin Media and Premier Player customers are on auto renewing 1 month contracts. Please contact them directly if you wish to cancel.
Where can I get information on Premier Sports fixtures and content?
This website hosts all forthcoming events on a timeline schedule which normally shows 2 weeks in advance or you can look under a particular sport on the top tabs. The Sky electronic programme guide can be accessed using your remote control and is also available online.
Alternatively click on your sport to access all live and 1st aired content. For events more than 2 weeks away and breaking channel development, please check out our Facebook and Twitter social media pages.
Can I watch Premier Sports online?
Premier Sports offer the Premier Player for those without SKY or Virgin in their homes the chance to view their favourite sports.
Now you can see 24/7 coverage of the Premier Sports channel including all our PRO14, NHL and NASCAR action.
This includes a 7 day Catch-Up service allowing you to watch any live or delayed event from the previous week.
The service is available in HD and is viewable on all major devices from iOS (Apple) to Android and PC’s.
If you are a current Premier Sports SKY subscriber then this service is available free as part of your current TV subscription.
If you are interested in the Player please visit www.premierplayer.tv for more information.
What times are the telephone lines open?
Opening hours are 9.30am-6pm Monday to Saturday.
On Sundays we are closed unless a major event is taking place.
You can subscribe online at anytime.
Calls will cost 13 pence per minute plus your telephone company's access charge.
If you wish to contact customer services we provide a local rate number. Please see contact us for details.If you wish to contact customer services we provide a local rate number. Please see contact us for details.
You can also contact our support team via email at support@premiersports.com
My SKY box is not connected to the phone line. Does this matter?
This is no problem as we activate the signal by sending a message through your dish.
Why are some programs blocked in the UK/ROI?
Certain programs we licence are only available to view on Premier Sports in the Republic of Ireland and or Northern Ireland.
These are 3pm Premier League matches. In Ireland PRO14 is blocked.
This means that in the UK viewers on Virgin and SKY will recieve the message "Program Unavailable", "Coverage resumes at x time).
These blocks do not affect any Premier Sports live programming.
How do I stop some SKY+ recordings cutting out before the end of games?
Only Sky are able to control record lengths of programs when the sport is live. We are working with SKY to find a fix but currently we ask you do one of the following to avoid missing the end of live games you record.
Record the program that follows to make sure you don’t miss the end.
Add the max 10 minutes to the record length of every program in Sky+ settings (this is not going to guarantee you will see the end but will help)
Record the repeat which normally airs within 12 hours as this always fits into the time slot.
Complete a manual record by following the actions below:
Rather than record a specific programme, you can set the Planner to record a particular channel for a defined period. This can be useful for recording parts of very long broadcasts or when it's likely that a broadcast will overrun for a long period. Here's how to add a manual record to the Planner:
1. Press services on your Sky remote to highlight the Options menu.
2. Press select and you'll see the Sky+ Setup menu highlighted.
3. Press the left/right arrows to highlight Man Rec.
4. Press select to highlight the Channel Number and Channel Name items.
5. Type in the desired channel number, or press the left/right arrow buttons to cycle through the available channels.
6. Press the down arrow button to highlight Day.
7. Press the left/right arrow buttons to select the day of recording. The default option is Today. You may select to record up to six days in advance.
8. Press the down arrow button to highlight Start Time.
9. Press the number buttons to enter the start time.
10. Press the left/right arrow buttons to switch between AM and PM.
11. Press the down arrow button to highlight End Time.
12. Press the number buttons to enter the end time.
13. Press the left/right arrow buttons to switch between AM and PM.
14. Press the down arrow button to highlight Frequency.
15. Press the left/right arrow buttons to select the frequency of the recording. The default option is Once, which is for one-off recordings.
16. Press the yellow button to add the manual recording to the Planner.
When looking at the manual recording in the Planner, you will see the recording titled with the date and time. When trying to watch a manual recording in the Planner, you will be asked to enter your Sky TV PIN. This applies to all manual recordings, whatever their content.
Do you have a Season Ticket offer?
A 12 month season ticket is available for £99 for new customers only giving you both channels for 12 months and saving you in excess of £40 per year. This offer is only available using a credit/debit card and must be paid upfront. Please note that all subscriptions are on a recurring basis unless you tell us at least 15 working days before your next payment date you wish to cancel. The annual option is only available to SKY platform customers.
How much does it cost to call Premier Sports?
The number to subscribe is 0871 663 9000. You can also contact our support team via email at support@premiersports.com
Calls will cost 13 pence per minute plus your telephone company's access charge.
If you wish to contact customer services please call 0333 003 3773. This is a local rate number. If you wish to contact customer services please call 0333 003 3773. This is a local rate number.
You can also contact our support team via email at support@premiersports.com
Terms and Conditions Promo Code Offers
The promo codes and trial offers are only available to new customers and eligibility is determined by Premier Sports at its sole discretion. We reserve the right to revoke the free trial/offers and put your account on hold in the event that we determine that you are not eligible. Please note monthly/annual offers renew at full price.
We use information such as device ID, Sky viewing card number, method of payment and account email address to determine eligibility.
We regret that we are unable to apply offers for our channel via Virgin Media. Virgin Media customers should contact their operator for pricing Check our Facebook and Twitter page for the latest offers.
During sports event promotions, fixtures are subject to change and may be LIVE on our sister channel, FreeSports or delayed coverage. We reserve the right to change/end promo offers at any time.
How do I cancel Premier Sports?
If you wish to cancel Premier Sports on the Sky platform or the Premier Player, then please visit here.
You can also email support@premiersports.com with your details to give notice to cancel.
Please give us at least 5 working days notice to cancel if you pay by credit/debit card and 15 working days notice if you pay by direct debit or are an annual customer.
For Premier Player customers please notify Player support at the website https://www.premierplayer.tv/help
For Virgin customers please contact Virgin directly.
Do you have a Premier Player App
We have an iOS and Android app available available for the Premier Player.
We would request you create your account and sign in details on the Player website first before downloading the App from the Apple and Google play store.
More information is available here www.premierplayer.tv