FAQ's

If you are looking for information about the Premier Online Player or wish to subscribe to the service please visit www.premierplayer.tv

For common FAQ's with the player please check here first. https://www.premierplayer.tv/faq

We are unable to provide phone support for the Premier Player but if you are having technical issues then please contact us here: playersupport@premiersports.com 

SKY Customers

Via the Sky platform the channel costs £9.99 per month for new customers, SD or HD.

You will continue to subscribe at your monthly price on a rolling basis unless you decide to cancel at least 5 working days before your next payment date. 

A great value Season ticket option is available priced at £99 saving you £21 annually. 

You don't have to be a Sky HD customer to get Premier HD. You only need to have a Sky HD box. 

The easiest and quickest way to subscribe is on our secure website where you can pay by credit card or set up a direct debit.

You can also call 0871 663 9000 and speak with an operator to order Premier Sports. Multi-room subscriptions can only be setup over the phone. 

Calls will cost 13 pence per minute plus your telephone company's access charge.

Virgin Customers

Virgin sell the channel on behalf of Premier Sports and currently charge £9.99 per month for Premier SD on a rolling contract with no connection fee. 

Premier Player Customers

The Premier Player costs from £9.99 per month on a rolling contract. 
Please note if  you are a Premier Sports Sky platform customer you can access the player for free.

www.premierplayer.tv

Some customers in Northern Ireland are having issues seeing Premier Sports on channel 424 HD or 462 SD.

This is due to your box not running a full reboot or update since Premier Sports began operating in N.I last year. 

To perform a reboot please take the power cable out of the back of the Sky box, wait 30 seconds then plug the power cable back into the box.

A full reboot should now begin and when you return to the channel numbers the message should have changed from "channel unavailable" to "call to upgrade".

• Premier Sports in HD (Sky platform only) . Currently SD on Virgin and TalkTalk.
• 500 games from the NHL (15 per week)
• NHL On The Fly round-up show every day
• Every Toronto Wolfpack game in League 1 and Championship (excludes Championship playoffs)
• All 38 races from the NASCAR Monster Energy Series 
• 70 GAA games from the All-Ireland, Allianz League and Club Championships
• Weekly BRISCA F1 highlights

The channel is currently only available in the United Kingdom including Northern Ireland. 

We broadcast on SKY channel 428 in HD, 462 in SD and on Virgin channel 551.

We also offer you the channel online in HD through the Premier Player. 

Please call 0871 222 8484 to speak with our commercial customer service team. We offer annual and monthly pricing.

We have a great selection of sports for your bar at very competetive rates including GAA and European Football qualifiers.

You do not need to subscribe to any SKY TV package or channels to receive Premier Sports, however the channel will only work with a SKY decoder box and a dish. We can provide a viewing card just for our channel if you use your SKY box for free-to-air purposes only. Please note other non SKY systems do not work with our channel and you will not be able to record using SKY+ unless you have a SKY Entertainment (Basic) subscription.

Multi-room is only available when ordering by phone.

We offer 1 multiroom subscripiton free with a main box subscription.

The cost for additional multi-room boxes within a household is £1 per box per month.

For monthly subscribers through SKY the minimum subscription period is 1 month with cancellation to be given by phone at least 5 days from next billing date. For annual subscribers please note the minimum term is for 12 months and the subscription is automatically renewed unless cancellation by phone is received at least 10 working days before the date of renewal.

Virgin Media and Premier Player customers are on auto renewing 1 month contracts. Please contact them directly if you wish to cancel.

This website hosts all forthcoming events on a timeline schedule which normally shows 2 weeks in advance or you can look under a particular sport on the top tabs. The Sky electronic programme guide can be accessed using your remote control and is also available online.

Alternatively click on your sport to access all live and 1st aired content. For events more than 2 weeks away and breaking channel development, please check out our Facebook and Twitter social media pages.

Premier Sports have launched their Premier Player offering those without SKY, Virgin or TalkTalk  in their homes the chance to view their favourite sports.

Now you can see 24/7 coverage of the Premier Sports channel including all our NHL, NRL and NASCAR action.

This includes a 7 day Catch-Up service allowing you to watch any live or delayed event from the previous week.

The service is available in HD and is viewable on all major devices from IOS (Apple) to Android and PC’s.

If you are a current Premier Sports SKY subscriber then this service is available free as part of your current TV subscription.

If you are interested in the Player please visit www.premierplayer.tv for more information.

Opening hours are 9.30am - 6pm Monday to Saturday.

On Sundays we are closed unless a major event is taking place.  

You can subscribe online at anytime.

Calls will cost 13 pence per minute plus your telephone company's access charge.

If you wish to contact customer services we provide a local rate number. Please see contact us for details. 

This is no problem as we activate the signal by sending a message through your dish.

Certain programs we licence are only available to view on Premier Sports (Eir Sports 1) in the Republic of Ireland and or Northern Ireland. 

These are mainly Champions League and Europa League matches. 

This means that in the UK viewers on Virgin and SKY will recieve the message "Program Unavailable", "Coverage resumes at x time).

These blocks do not affect any Premier Sports live programming. 

This service is currently not available. All teams that are filmed by us direcly receive a DVD's that they are allowed to pass on to the public. We recommend you contact them directly.

Only Sky are able to control record lengths of programs when the sport is live. We are working with SKY to find a fix but currently we ask you do one of the following to avoid missing the end of live games you record.
Record the program that follows to make sure you don’t miss the end.

Add the max 10 minutes to the record length of every program in Sky+ settings (this is not going to 

guarantee you will see the end but will help)

Record the repeat which normally airs within 12 hours as this always fits into the time slot.

Complete a manual record by following the actions below:

Rather than record a specific programme, you can set the Planner to record a particular channel for a defined period. This can be useful for recording parts of very long broadcasts or when it's likely that a broadcast will overrun for a long period. Here's how to add a manual record to the Planner:

1. Press services on your Sky remote to highlight the Options menu.
2. Press select and you'll see the Sky+ Setup menu highlighted.
3. Press the left/right arrows to highlight Man Rec.
4. Press select to highlight the Channel Number and Channel Name items.
5. Type in the desired channel number, or press the left/right arrow buttons to cycle through the available channels.
6. Press the down arrow button to highlight Day.
7. Press the left/right arrow buttons to select the day of recording. The default option is Today. You may select to record up to six days in advance.
8. Press the down arrow button to highlight Start Time.
9. Press the number buttons to enter the start time.
10. Press the left/right arrow buttons to switch between AM and PM.
11. Press the down arrow button to highlight End Time.
12. Press the number buttons to enter the end time.
13. Press the left/right arrow buttons to switch between AM and PM.
14. Press the down arrow button to highlight Frequency.
15. Press the left/right arrow buttons to select the frequency of the recording. The default option is Once, which is for one-off recordings.
16. Press the yellow button to add the manual recording to the Planner.

When looking at the manual recording in the Planner, you will see the recording titled with the date and time. When trying to watch a manual recording in the Planner, you will be asked to enter your Sky TV PIN. This applies to all manual recordings, whatever their content.

A 12 month season ticket is available for £99 for new customers only giving you the channel for 12 months in HD and saving you nearly £20 per year. This offer is only available using a credit/debit card and must be paid upfront. Please note that all subscriptions are on a recurring basis unless you tell us at least  5 working days before your next payment date you wish to cancel. The annual option is only available to SKY platform customers.

The number to subscribe is 0871 663 9000.

Calls will cost 13 pence per minute plus your telephone company's access charge.

If you wish to contact customer services please call 0333 003 3773. This is a local rate number.  

Premier Sports launched on HD on the Sky platform on July 20th 2015. 

You don't need to be a Sky paying HD customer to recieve Premier Sports in HD. 

All you need is a Sky HD box and a valid viewing card.

You can susbcribe to Premier seperately. 

To record Premier you will need to pay SKY for the basic package which allows you to use SKY +.

From time to time Premier Sports may issue promo codes that new customers only can use to activate service via Sky at a reduced rate. 

After the initial discount period your subscription will revert to full price on a recurring basis which is £11.99 per month. 

You can cancel at anytime but you should give us at least 5 days notice before next payment date to avoid further payments unless otherwise stated in the promotion.

We also occasionally offer annual offers. Please note that similar to monthly offers these renew at full price unless 5 days notice given to cancel. 

We regret that we are unable to apply offers for our channel via Virgin Media or our Premier Player at this time. 

Check our Facebook and Twitter page for the latest offers. 

During sports event promotions, fixtures are subject to change and may be LIVE on our sister channel, FreeSports or delayed coverage. 

If you wish to cancel Premier Sports on the Sky platform then please call our local rate number on 0333 003 3773 and notify the operator. 

You can also email support@premiersports.com with your details to give notice to cancel. 

Please give us at least 5 working days notice to cancel if you pay by credit/debit card and 15 working days notice if you pay by direct debit or are an annual customer. 

For Premier Player customers please notify Player support at the website https://www.premierplayer.tv/help

For Virgin customers please contact Virgin directly.

We have an iOS and Android app available available for the Premier Player.

We would request you create your account and sign in details on the Player website first before downloading the App from the Apple and Google play store.

More information is available here  www.premierplayer.tv